FREQUENTLY ASKED QUESTIONS
ULTIMATE TECH CENTRE is an Australian owned and operated business, with more than 6 years experience in Tech Industry.
We are passionate about technology and providing the best service possible. Our mission is to provide affordable, reliable and excellent services to every customer .
- At Ultimate Tech Centre, we offer affordable prices for repairing broken Phones, iPad, Laptops or trading them in for brand new ones at unbeatable value! Our technicians will ensure that any repairs are completed quickly so that we can get your device back to you as soon as possible!
- In addition to the Tech Repair, we sell range of Phone/iPad cases and Other Tech Accessories. Our cases are designed by top brands like Spigen, OtterBox and LifeProof so they provide the best possible protection while still being slim enough to fit in your pocket comfortably. They're also available in a range of colours and designs so you'll never get tired of looking at them (or showing off).
- We also offer an amazing range of new and refurbished devices at very competitive prices. Our store has everything you need for your daily life like mobile phones, laptops, tablets and more. Ultimate Tech Centre gives you a chance to quickly and easily find the Phone, iPad or the Laptop you want and have it delivered to your home in no time, regardless of your location, as long as it is in one of the States in Australia.
Yes, all our phone cases and tech accessories are 100% genuine and brand new.
Yes, our brand new devices come in a sealed box with a 12 Months or 24 Months manufacture warranty.
Refurbished products are fully functional, original pre-owned devices. We test more than 70 checkpoints and ensure that they are in perfect working condition before shipping them.
- Device in good condition:
- There is some visible wears and tears on the device.
- Battery health between 80 - 90%.
- Device in excellent condition:
- The device will be in great condition like new.
- Battery health 85 -100%.
All refurbished phones and iPads have been data wiped and cross checked against a national police lost and stolen database and undergo an industry leading 70+ point check to ensure that the device performs at a high standard.
– AC USB Plug Test.
– Apple Serial Number
– Computer USB Plug.
– Customer personal locked.
– FMI Locked / Google / Samsung locked.
– Power – Buttons – Menu Buttons – Back.
– Buttons – Home.
– Buttons – Power.
– Buttons – Volume Down.
– Buttons – Volume Up.
– Silent button.
– Silent button flexibility.
– Fingerprint IDGB.
– Make and Model.
– Unit Country of Origin.
– SD Card Insert.
– SD Card Test.
– SD Remove Test.
– SIM Reader
– Air Gesture.
– Battery Life – 80% of original capacity.
– Call Function Camera.
– Front Colour Camera.
– Front Pattern Camera.
– Back BlackCamera.
– Back Colour.
– Camera Back.
– Camera Front.
– Black Display.
– Headset Plug Test.
– Headset Record Test.
– Headset Stereo Test.
– Headset Unplug Test.
– Internet Browser.
– LCD Hover Paint Test.
– LCD Paint Test.
– Liquid Damage Indicator.
– Samsung Knox Check.
– Microphone Playback Test.
– Microphone Record Test.
– Near Field Communication.
– Proximity Sensor.
– Root Check.
– Sleep Test.
– Software Fault.
– Software Level (Version).
– Touch Screen.
– USB Wiggle.
– Video Camera (inc voice recorder) Back.
– Video Camera (inc voice recorder) Front.
– Voice Memo.
– Cosmetic Inspection.
– Pre-owned, used device.
– Refurbished Unit.
– Repair history inspection.
– Genuine parts.
Our brand new devices come in an original, sealed box with all the originally supplied accessories.
All of our refurbished devices come with a brand new Genuine Apple 12W Charger, a genuine Apple charging cable, a Warranty certificate and are safely packaged in a plain box.
If you have a broken device and you are looking to fix it. At Ultimate Tech Centre we can fix your device same day on the spot.
But sometimes, fixing a broken device become so expensive due to parts cost.
Don't stress, we are here to help you, as we have couple of options:
- We will buy your broken device from you for reasonable price.
- We can trade in your device with a new or refurbished one. You will only be out of pocket the difference!
You can make a payment securely on our website using a Credit card, Mastecard, Visa, Amex, Apple Pay, Google Pay, Samsung Pay, or free installment via ZipPay or Latitude Pay.
If you encounter any problems during checkout or not be able to access any of the payment forms we offer, please get in touch again so that we can provide you with alternate options.
- For Accessories: We offer flat rate ($12.95) express shipping or you can use (freeshipping) coupon code for free regular shipping. We deliver Australia wide and it takes 1 business day to dispatch from the store.
- For Mobile phones, iPad, Laptops and Gaming consoles: We offer free shipping in Australia wide and it takes 1–5 business days to dispatch from the warehouse.
Please note that once we ship your order, we don’t have any control over any delays in transit caused by any reason. We’ll aim to work with the service provider to track and trace your order and resolve any issues as soon as possible, but this might not always be possible.
ETA is an Estimated Time Arrival. Due to the pandemic and chip shortage there are some difficulties to get some stock on time.
So we give our customers the chance to make suitable decision before placing the order.
After we dispatch your order, you will receive an email confirming that your order has been dispatched.
Currently we only ship within Australia.
Each device order comes with up to 12 months free warranty. Our warranty covers all product defects, both hardware and software, during the warranty period. This includes significant differences in products from what was originally ordered at the time of delivery.
During the warranty period, customers may get repairs and replacements only.
The warranty does not cover any damages caused by the customer, family members, friends, or any other external person or impact. This includes (and is not exhaustive of) damage of the device caused by force, water, or any external factor.
- Cases come with 30 days warranty, physical damage is not acceptable.
- All Tech Accessories (e.g adapters, chargers, cables, earphones, headphones, speakers...) come with 12 Months Warranty.
All Lifeproof cases comes with 12 months warranty from the date of purchase. The warranty is managed by Lifeproof directly.